How can I view all calls?

Viewing all calls

You can easily view your entire call history in Hipcall.
To access the full call list, go to Calls under the "Communication" section.

• On the opened page, you can view the direction (incoming/outgoing), call duration, contact, and the user who made the call
• You can also apply filters to narrow down the results

From the "Show in table" section, you can choose which of the following data points to display or hide:

• "Direction"
• "Caller number"
• "Callee number"
• "User name"
• "Number name"
• "Number"
• "Started at"
• "Call duration"
• "Quality assurance score"
• "Missing call reason"
• "Agent CSAT"
• "Account CSAT"

• Use the "Filter" button to easily apply filters to your call history
  • Calls can be filtered by direction, user, call time, missed calls, and reason for not answering

• After creating a filter, you can rename or delete it:
  1. To rename: find your filter under the "Search views" section, click the filter icon, enter a new name, and click "Update"
  2. To delete: find your filter under the "Search views" section, click the filter icon, and select "Delete"