Telegram

Setting Up Telegram Integration

Telegram is a widely used messaging platform. Some of our customers prefer to receive notifications through this channel. This article explains how to receive notifications via Telegram.

1. Access the integration settings

1. Go to Settings > Integrations.
2. Click the Set up a new integration button to open the integration setup page.
3. In the Telegram section, click Install to go to the Telegram integration setup page.

We've demonstrated the first, second and third steps in the short video below.

2. Configure the integration

4. Give your integration a meaningful name, e.g., Telegram Task Notification.
5. Add a description, e.g., A notification will be sent to the Telegram channel whenever a task is created.
6. Open Telegram Web in your browser and log in.
7. Open the group where you want to receive notifications. To create a new group, click New Message > New Group.
   For example, if the group URL is https://web.telegram.org/k/#-4197551931, then 4197551931 is your Chat ID. Enter this value in the Chat ID field.

Location on Telegram Website

Location on Hipcall

3. Select notification events

8. Choose which events should trigger notifications. In our case, select Task Events > Task Created.
9. Click the Save button to register your integration.
10. Finally, add @HipcallBot to the Telegram group so it can send notifications.

Testing the Telegram Integration

You can test the setup by creating a new task.

If notifications are not received, check the following:

1. Is the Chat ID correct?
2. Is HipcallBot added to the group? @HipcallBot
3. Is the Task Created event selected?
4. If all settings are correct, check the integration logs from the integration details page.