Hipcall Knowledgebase / Customer Service Settings
How to use a support ticket tag?
Support ticket tags in Hipcall help you organize your support tickets using keywords that are meaningful to you.
Updated
October 15, 2025
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1 min
Use support ticket tags
- Support ticket tagging is a useful feature in Hipcall for organizing and searching support tickets.
- A support ticket tag is a keyword that describes all or part of a support ticket. A ticket may have one or more tags directly related to its content.
- To view the full list of your support ticket tags, go to Tags from "Settings > Support tickets".
- To add a tag to a specific support ticket, go to Tickets from the "Customer service" section.
- Click on the ticket you want to tag, scroll to the bottom of the page, and select the relevant tag from the "Tag" section, then click "Save".
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