Hipcall Knowledgebase / Customer Service Settings

How can I edit an existing support ticket tag?

After creating a support ticket group tag in Hipcall, you can edit it. You can also modify existing support group tags.

Updated October 16, 2025
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Edit an existing support ticket tag

  • Go to Tags from "Settings > Support tickets" to view the full list of your support group tags.

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  • Click "Edit" from the "Action" button next to the tag you want to modify.

editcustomerservicetag.png

  • On the opened page, update the tag’s name, description, or color, then click "Save".

edittingcustomerservicetag.png

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