Hipcall Knowledgebase / Customer Service Settings

How can I edit an existing support ticket group?

You can edit an existing support ticket group on Hipcall

Updated October 15, 2025
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Edit an existing support ticket group

  • Go to Groups from "Settings > Support tickets".

settings-groups.png

  • Click "Show" from the "Action" button next to the group you want to edit.

ticketgroupactionshow.png

  • On the opened screen, update the group name, auto-contact creation option, and member list.

ticketgroupsettings.png

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