Hipcall Knowledgebase / Cloud PBX Settings

How can I edit an existing Smart IVRs rule?

You can update the settings of an existing IVRs rule—such as its strategy, announcement, or default target—at any time.

Updated October 10, 2025
Read 1 min

How to Edit an Existing Smart IVRs Rule

  1. Go to Settings > Smart IVRs

settings-smartivrs.png

  1. Click the Actions button next to the IVRs rule you want to edit, then select View.

ivrsaction.png

  1. On the General Info page, update the name, internal extension number, or default target, and click Save.

ivrsgeneralınfoedit.png

  1. On the Announcements page, upload a new audio file to update the IVRs announcement.

ivrannonuncement.png

Was this article helpful?

Back to Cloud PBX Settings