Hipcall Knowledgebase / Cloud PBX Settings
How can I edit an existing greeting announcement?
You can make changes to an existing announcement such as the default destination, keypress settings, or disabling the announcement.
Updated
October 08, 2025
Read
1 min
How to edit a greeting
- Go to "Greetings" under the Phone system section in Settings.
- On the page that opens, find the greeting you want to edit and click "Show" from the "Action" button next to it.
- In the General information section, update the audio file or default destination and click "Save".
- Go to the Keypresses page to modify keypress settings.
Example: key 1 → sales, key 2 → accounting.
Note: It is recommended to set keypress error handling to 0 and 5 seconds by default.
Was this article helpful?