Hipcall Knowledgebase / Cloud PBX Settings

How can I edit an existing greeting announcement?

You can make changes to an existing announcement such as the default destination, keypress settings, or disabling the announcement.

Updated October 08, 2025
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How to edit a greeting

  • Go to "Greetings" under the Phone system section in Settings.

settings-greetings.png

  • On the page that opens, find the greeting you want to edit and click "Show" from the "Action" button next to it.

greetings.png

  • In the General information section, update the audio file or default destination and click "Save".

greetingsgeneralınformation.png

  • Go to the Keypresses page to modify keypress settings.
    Example: key 1 → sales, key 2 → accounting.

Note: It is recommended to set keypress error handling to 0 and 5 seconds by default.

greetingsınputs.png

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