How are missed call settings configured

A missed call is a call made to your PBX number that was not answered by any internal extension. If you want to receive notifications for missed calls via email or task:

• Go to the General section under the Phone System heading in Settings.

• In the left-hand menu, open the Missed Call Settings page.

• Set the missed call setting to Active and choose your notification method from the Action section.

Possible Reasons for Missed Call Reports

• The caller may have hung up while listening to the welcome menu. Since the call never reached your extension, it may be reported as a missed call.
• The caller may have called outside of your working hours.
• Your extension may have been busy and unreachable.
• Your extension may be offline or unreachable due to internet connectivity issues.
• You can use filters on the Communication > Calls page to view the reason for missed calls, call duration, which menu and extensions were involved, number of calls, and other details.

Types and Reporting of Missed Calls

A missed call can fall into one of five categories:

• Outside Working Hours: Your number was called outside of business hours.
• Abandoned: Your number was called during business hours but the caller hung up before speaking to any user.
• Short Abandon: The call was made during business hours but ended within the short abandon time (usually a few seconds). This often happens when the caller hears the company name and decides not to proceed or dialed by mistake.
• Callback Request: The caller opts for a "call me back" request instead of waiting in queue.
• Blocklist: When blocked numbers call your PBX, the system automatically ends the call and reports it as a blocklist-type missed call.

You can generate reports using the filter conditions shown below.